TNSG Pakistan offers digital education services, tutoring, academic support, and school-related service products. Because many of these services are scheduled, digital, or service-based, this policy explains how refunds are handled.
For online tutoring, academic courses, digital support, and onboarding services, refunds are generally reviewed only before the service has been fully delivered, scheduled, or consumed.
If you request cancellation before a service begins or before access, scheduling, or delivery has started, your request may be reviewed for a partial or full refund depending on the service type.
Once tutoring sessions, course access, onboarding work, setup work, or related education services have started, refunds may not be available for completed or partially delivered work.
If a digital education product, resource, or course access has already been delivered or activated, it may not be eligible for return or refund.
If a duplicate payment or technical billing issue occurs, please contact us so the payment can be reviewed and corrected where applicable.
If you experience a problem with a purchased service, we encourage you to contact us first so we can review the issue and try to resolve it appropriately.
To request a refund review, email us with your order details, service name, and reason for the request.
Email: [email protected]
Location: Pakistan
